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Onboarding issue


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Hi,

I have model  number LD1001, first I let the device powered up for 24h for updating, then after pairing with bluetooth in the LINXDOT app, it tells me :"Hotspot not found on onboarding server. Unable to add Hotspot. Please contact your hotpot manufacturer." 

What can I do ?

Thanks Andreas

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18 hours ago, AndreasKi said:

Hi,

I have model  number LD1001, first I let the device powered up for 24h for updating, then after pairing with bluetooth in the LINXDOT app, it tells me :"Hotspot not found on onboarding server. Unable to add Hotspot. Please contact your hotpot manufacturer." 

What can I do ?

Thanks Andreas

Please provide your MAC address and send it to [email protected], we will be able to resolve this issue for you.

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