Batch 2 Rockpi AU915 - successful setup, then bricked? Only power LED is operating.

[reverend_rider]

(I have contacted Tech Support about this issue and I'm awaiting response, but thought I'd record the resolution process here in case it assists others).

Hi Folks

Recently found out about Helium and I'd love to play some part in this exciting experiment.

Yesterday I got through the onboarding process painlessly and Sticky Lipstick Orangutan was born. Once things had settled for an hour, I unplugged the hotspot and moved it to a better indoor location to let it run for a few days.

• 24hr (ok it was 21.5hr!) update advice was followed
• Onboarding was done over LAN, but the 2nd location was intended to use WiFi
• Router port forwarded, UPnP off, static IPs both internal and external
• Dashboard was accessible via LAN before I moved it
• I'm showing in Explorer OK, to my limited knowledge

Unfortunately, on reconnecting power, the device appears not to boot. Only the 1st power LED lights.

• Leaving as-is for 8+ hours: no change
• Power off for 10mins, try again: no change
• Move back to original location and connect LAN: no change
• Try BT pairing after power cycling: no dice

I'm disappointed but expected some faff when playing with frontier tech.

First, has anyone else experienced this? I can't find a thing online.

Second, any suggestions for troubleshooting while I wait on the very busy support team to get back to me? I'm reasonably technically competent and happy to get my hands dirty, though I'd rather not void warranty while I still have it.

Appreciate any ideas. Will update this thread as things play out.

Peace.

 

[reverend_rider]

Tried a few different 12V 2A power supplies in case that was the issue, but it still sits there with the green light on and does nothing else.

 

@Casey @Erik  I know you're flat out, but I'll appreciate any help you might offer. I have not heard from tech support at all.

[Casey]

On 6/30/2022 at 5:33 AM, reverend_rider said:

(I have contacted Tech Support about this issue and I'm awaiting response, but thought I'd record the resolution process here in case it assists others).

Hi Folks

Recently found out about Helium and I'd love to play some part in this exciting experiment.

Yesterday I got through the onboarding process painlessly and Sticky Lipstick Orangutan was born. Once things had settled for an hour, I unplugged the hotspot and moved it to a better indoor location to let it run for a few days.

• 24hr (ok it was 21.5hr!) update advice was followed
• Onboarding was done over LAN, but the 2nd location was intended to use WiFi
• Router port forwarded, UPnP off, static IPs both internal and external
• Dashboard was accessible via LAN before I moved it
• I'm showing in Explorer OK, to my limited knowledge

Unfortunately, on reconnecting power, the device appears not to boot. Only the 1st power LED lights.

• Leaving as-is for 8+ hours: no change
• Power off for 10mins, try again: no change
• Move back to original location and connect LAN: no change
• Try BT pairing after power cycling: no dice

I'm disappointed but expected some faff when playing with frontier tech.

First, has anyone else experienced this? I can't find a thing online.

Second, any suggestions for troubleshooting while I wait on the very busy support team to get back to me? I'm reasonably technically competent and happy to get my hands dirty, though I'd rather not void warranty while I still have it.

Appreciate any ideas. Will update this thread as things play out.

Peace.

 

Hi,

Thanks for the detailed description.

I was not able to access your Hotspot. Can you move it back to your original location with ethernet connected? Let me know when this is done so I can try again.

If it was already setup like this, please restart your Hotspot. I would also recommend opening port 22 in your router dashboard under firewall/port forwarding settings. Assign this port forwarding rule to your Linxdot's IP in both TCP and UDP.

[reverend_rider]

14 hours ago, Casey said:

Hi,

Thanks for the detailed description.

I was not able to access your Hotspot. Can you move it back to your original location with ethernet connected? Let me know when this is done so I can try again.

If it was already setup like this, please restart your Hotspot. I would also recommend opening port 22 in your router dashboard under firewall/port forwarding settings. Assign this port forwarding rule to your Linxdot's IP in both TCP and UDP.

Thanks so much, @Casey 🤠

I have restarted the hotspot and moved back to the original location. Port 22 is forwarded to 10.0.0.22, which is the static IP I assigned to the hotspot's MAC.

However the hotspot seems not to boot/load firmware at all. Pic attached is the LED status I was described in the first post. None of the other LEDs illuminate when power is connected.

There is no LAN activity on the router port it's connected to and the hotspot does not appear in the list of connected devices on the router dashboard.

Thanks again for your reply and I look forward to your next suggestion.

[reverend_rider]

@Casey, @Erik  Can I please get some help with this?

The hotspot is still completely non-functional. I suspect some part of the firmware / bootloader has been corrupted.

I will raise this again with tech support, since I received no response last time.

[reverend_rider]

Actually got a support ticket this time: 34137.

I'll calm my a** down for a minute and wait for response.

Hope you're enjoying my blog 😏