reverend_rider Posted June 30, 2022 Share Posted June 30, 2022 (I have contacted Tech Support about this issue and I'm awaiting response, but thought I'd record the resolution process here in case it assists others). Hi Folks Recently found out about Helium and I'd love to play some part in this exciting experiment. Yesterday I got through the onboarding process painlessly and Sticky Lipstick Orangutan was born. Once things had settled for an hour, I unplugged the hotspot and moved it to a better indoor location to let it run for a few days. 24hr (ok it was 21.5hr!) update advice was followed Onboarding was done over LAN, but the 2nd location was intended to use WiFi Router port forwarded, UPnP off, static IPs both internal and external Dashboard was accessible via LAN before I moved it I'm showing in Explorer OK, to my limited knowledge Unfortunately, on reconnecting power, the device appears not to boot. Only the 1st power LED lights. Leaving as-is for 8+ hours: no change Power off for 10mins, try again: no change Move back to original location and connect LAN: no change Try BT pairing after power cycling: no dice I'm disappointed but expected some faff when playing with frontier tech. First, has anyone else experienced this? I can't find a thing online. Second, any suggestions for troubleshooting while I wait on the very busy support team to get back to me? I'm reasonably technically competent and happy to get my hands dirty, though I'd rather not void warranty while I still have it. Appreciate any ideas. Will update this thread as things play out. Peace. Quote Link to comment Share on other sites More sharing options...
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