CryptoDaft Posted June 27, 2022 Share Posted June 27, 2022 Hi everyone! I live in EU and I recently purchased 5 Linxdot units. 2 were from batch 6 having model number LD1001 and and these other 3 are from another batch having model number LD1002. The 1001 models ran perfectly and synced in 2 days. They had been going through some relayed statuses throughout those 3 days but after that they synced and are still running as we speak. Can't say the same for the latter models 1002 since all three of them came with onboarding issues which can be fixed only when and if Linxdot support will ever care in the near future and respond to emails after spending 1.2k on their faulty Hotspots. Mainly when you try to add your Hotspot in the Linxdot or Helium app(tried both several times) after booting for a min. a message pops on the screen saying: "Hotspot not found on onboarding server. Unable to add Hotspot. Please contact your hotpot manufacturer." So I tried all 3 of them at my house and at a friend's house aswell. Firstly they boot up normally, but right after 1 min when that's done, the only leds that stay lit or blink are the first green one and the first red one (BT-led), whilist the 2nd red led which monitors the LoRAFi connection is dead after booting and never comes back on even after 24h. This happens with or without ethernet connection to the Hotspot. I will mention that I tried and it's impossible to connect them to wifi since it won't get passed the networks login screen with Helium Hotspot Utility(the only one that allows you to connect to your Hotspot before setting it up in Helium or Linxdot app). I have connected the Hotspot via lan cable and reserved it's IP so I can try to access it via browser IP, but with no luck accessing the dashboard in order to reset it failed aswell. Wish they had made a phisical reset button as I suspect some faulty firmware to be the culprit and its unable to update itself for some reason. If anyone's has any kind of experience with this matter or knows how to solve this, please share your insights, it's becoming frustrating and linxdot doesn't seem to eager to respond. Some ppl say it worked after they unplugged and tried again several times, I did too but it didn't work and I tried with 3 different hotspots from the same batch, 3 days in a row. #linxdotsupport #techsupport #onboardingissues 1 Link to comment Share on other sites More sharing options...
Erik Posted June 28, 2022 Share Posted June 28, 2022 Sorted on discord. Devices were not added to the onboarding server, so we added them. Link to comment Share on other sites More sharing options...
Jérôme Posted July 15, 2022 Share Posted July 15, 2022 Hi, I have the same problem with this one. SN: LD1ETV06065411 Link to comment Share on other sites More sharing options...
alberto Posted July 16, 2022 Share Posted July 16, 2022 hallo I have same probblem pls help sn:LD1ETV06067098 Link to comment Share on other sites More sharing options...
alberto Posted July 16, 2022 Share Posted July 16, 2022 I live in EU Link to comment Share on other sites More sharing options...
h8n8rm3x Posted July 22, 2022 Share Posted July 22, 2022 Same here, please add SN: LD1ETV06066382. Thank you from EU Link to comment Share on other sites More sharing options...
Javier Posted July 22, 2022 Share Posted July 22, 2022 LD1ETV06065745 Thank you from EU Link to comment Share on other sites More sharing options...
Helrien Posted July 22, 2022 Share Posted July 22, 2022 Hi, I have the same problem with this one,please help LD1ETV06062545 LD1ETV06062826 Link to comment Share on other sites More sharing options...
Helrien Posted July 22, 2022 Share Posted July 22, 2022 Thank you from EU Link to comment Share on other sites More sharing options...
Scream3610 Posted July 23, 2022 Share Posted July 23, 2022 Hi, can you please add: LD1ETV06065618 this one has same issue (EU). Link to comment Share on other sites More sharing options...
Peter Posted July 23, 2022 Share Posted July 23, 2022 Same problem with LD1ETV06066277 Link to comment Share on other sites More sharing options...
piet Posted July 23, 2022 Share Posted July 23, 2022 same problem here with LD1ETV06062930 Link to comment Share on other sites More sharing options...
piet Posted July 23, 2022 Share Posted July 23, 2022 same problem here with LD1ETV06062930 I live in the Netherlands, please help, Thank you Link to comment Share on other sites More sharing options...
HansRas Posted July 23, 2022 Share Posted July 23, 2022 Hi same problem here - LD1ETV06066274 Many thanks - Hans Link to comment Share on other sites More sharing options...
bungy Posted July 23, 2022 Share Posted July 23, 2022 I have the same issue LD1ETV06066401 Please advise Thank you Link to comment Share on other sites More sharing options...
Lennard Posted July 23, 2022 Share Posted July 23, 2022 I have the same problem. with the: LD1ETV06063172 Many thanks Lennard Link to comment Share on other sites More sharing options...
bungy Posted July 23, 2022 Share Posted July 23, 2022 Sorry, I am in the UK Link to comment Share on other sites More sharing options...
Stunzeed Posted July 23, 2022 Share Posted July 23, 2022 Located in the UK. Failed to onboard. LD1ETV06066500 0c:86:29:e0:bd:73 Link to comment Share on other sites More sharing options...
Jeanbigbud2 Posted July 23, 2022 Share Posted July 23, 2022 Hi, I have the same problem with this one. SN: LD1ETV06064680 Thanks Link to comment Share on other sites More sharing options...
rnld Posted July 23, 2022 Share Posted July 23, 2022 Please add this one also LD1ETV06064081 Link to comment Share on other sites More sharing options...
Michael Posted July 23, 2022 Share Posted July 23, 2022 Same problem SN: LD1ETV06065029 Link to comment Share on other sites More sharing options...
amoo Posted July 23, 2022 Share Posted July 23, 2022 Hi, can you please add: LD1ETV06066402 Thanks Link to comment Share on other sites More sharing options...
Jérôme Posted July 24, 2022 Share Posted July 24, 2022 Bonjour. J'ai à nouveau le même problème avec ces Hotspots ci-dessous. Merci de les ajouter. Link to comment Share on other sites More sharing options...
Jérôme Posted July 24, 2022 Share Posted July 24, 2022 And this one Link to comment Share on other sites More sharing options...
bungy Posted July 24, 2022 Share Posted July 24, 2022 21 hours ago, bungy said: I have the same issue LD1ETV06066401 Please advise Thank you Link to comment Share on other sites More sharing options...
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