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Miner not showing up

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And the LinxDot app my helium minor is showing up, but the LinxDot is not. I have my phrase word, but I have nowhere to import/export anywhere in the app and when I try to add another app, it says to contact the owner which I am the owner so frustrating because I have my phrase words and I’m the owner and I cannot add the miner that’s not showing up in the app 

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