luiza Posted October 11, 2022 Share Posted October 11, 2022 I am waiting for a refund for three months now, having the excuse of difficulties with the payment provider. I have been told that they don't know when the refund will be processed. What is this? Is anyone facing this? Quote Link to comment Share on other sites More sharing options...
Michae1337 Posted October 11, 2022 Share Posted October 11, 2022 Yes! I have the same problem since 24 Weeks.... Quote Link to comment Share on other sites More sharing options...
Boer231 Posted October 13, 2022 Share Posted October 13, 2022 (edited) Hello! My prepayment(798 GBP) of order no. 116267 dated October 29, 2021 I am reassured that Shipping method: Late-January, 2022 via UPS, Fedex, DHL 13 Jun 2022 I was informed - ""Unfortunately, due to current circumstances, our courier does not ship"" I requested a refund They answered me: Quote Hello, Sorry for the delay in getting back to you, our inbox is incredibly busy at the moment and it is taking us longer than usual to respond to emails. Whilst we are unable to provide you with an exact date for your refund to arrive, we can guarantee that you will receive your refund. We know that this situation is far from ideal, and can only apologise again for these delays as well as any inconvenience this may be causing you. A further update will be provided once we have more information for you. We really appreciate your continued patience while we work to resolve this Kind regards, Elysia Does this mean that I have to wait another year for the return of the prepayment? Who can tell me the exact date of the refund? Edited October 13, 2022 by Boer231 Quote Link to comment Share on other sites More sharing options...
Michae1337 Posted October 26, 2022 Share Posted October 26, 2022 I think 🤔 you will never get your refund 😕 as well me2😕 Quote Link to comment Share on other sites More sharing options...
madmax357 Posted November 2, 2022 Share Posted November 2, 2022 The same problem, my order was still on November 9, 2021 ORDER No. 117612. They also did not return the money Quote Link to comment Share on other sites More sharing options...
Darren Posted November 15, 2022 Share Posted November 15, 2022 Been going on since May! 2k of my money not returned! Amazed people are still buying from the company. Quote Link to comment Share on other sites More sharing options...
Boer231 Posted January 16 Share Posted January 16 I have a problem since October 2021 Paid £798 in advance There is no refund! The exact date is not known... Where can I write a complaint? Quote Link to comment Share on other sites More sharing options...
Boer231 Posted January 16 Share Posted January 16 I will write a complaint https://payback-ltd.com/ Quote Link to comment Share on other sites More sharing options...
ian96 Posted April 25 Share Posted April 25 Has it been of any use to complain there? I am still waiting the refund since a year ago.... Quote Link to comment Share on other sites More sharing options...
Darren Posted May 4 Share Posted May 4 Same here, its now been a year since promised refund. Since before Christmas they have stopped replying to any communcations. Clearly just intentional and dont belive they will refund anyone now. Having to now look at the legal route also. £2000 they have kept intentionally of my money. Shocking service. Quote Link to comment Share on other sites More sharing options...
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