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Lorawan modem not working



Lorawan RF module seems to be not working. All the other configurations are done, inbound and outbound traffic shown Ok but the LEDs do not turn on as expected and mining not working. What should we do, Linxdot also didn't answer my e-mail. 
You can see the boot video of the LEDs.
Hotspot: future-chiffon-tapir
Hotspot Maker: Linxdot
Address: 11mow51nZVuGvMD9WTTq7yzzHUx3pMKSNS2j51yCdAhZykhyekL
Connected to Blockchain: yes
Dialable: yes
Height: 16,934
Last Challenge: never
Firmware: 2022.08.02.0
App Version: 4.2.1
Wi-Fi MAC: 08:E9:F6:F0:6A:BE
Eth MAC: 0C:86:29:E0:89:24
IP Address:
Disk status:
Report Generated: 2022-08-20 06:01 PM
Device Info: exynos990 | android 31 
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