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Onboarding Error


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I've set up a few linxdots before with no issues but this one is having an "onboarding error" after I try to link it via bluetooth (see images). Any assistance would be appreciated. I have bought 6 units, no issues on the first couple. 
Your ticket ID (35886)
SN  LD1NTV05049210
MAC: 0C8629E079E9






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